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What Should I Do If My Package Is Lost?Updated 4 months ago

We understand how frustrating it can be to think your package has been lost, stolen, or delivered to the wrong address. While the carrier is responsible for the safe and prompt delivery of your package, we share your concern and are here to assist you.

Steps to Take

Track Your Package: Start by checking the shipping tracking information provided. We have access to the same tracking details as you.

File a Claim: If you suspect that your package is lost, we recommend filing a claim directly with the carrier handling your shipment.

Why Do We Ask You to File a Claim and What Happens Next?

We understand how frustrating it can be to file a claim for a lost package. However, this step is crucial for us to support our own claim with the carrier. By filing a claim directly with the carrier, you help us expedite the resolution process.

Steps After Filing a Claim

  • File the Claim: File a claim with the carrier handling your shipment.
  • Share the Claim: Contact us and provide a copy of the filed claim.

Resolution Process

Once you share the claim with us:

  • We will further investigate the issue with the carrier.
  • You will need to provide a final confirmation that you have not received your parcel.
  • Based on this confirmation, we will issue either a refund or a new dispatch of your order.

Legal Requirements

Please note that, for legal reasons, we cannot process your query based solely on verbal confirmation. We require the necessary legal documents to proceed with your request.

We appreciate your cooperation and understanding as we work to resolve your issue as quickly as possible. Thank you for choosing My Little Necklace.

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