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What Should I Do If My Package Is Lost?Updated a year ago

We understand how frustrating it can be to think your package has been lost, stolen, or delivered to the wrong address. Please note that the carrier is responsible for the safe and prompt delivery of your package, and we have access to the same shipping tracking information as you.

If you suspect that your package is lost, we recommend that you file a claim directly with the carrier handling your shipment. Here are the links to help you contact the various carriers:

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