How Can I Return My Order?Updated 2 months ago

Our policies are simple and clear, so you can shop with confidence!

You have 30 days from the date you receive your purchase to request a refund or exchange. If this timeframe has passed, unfortunately, we won’t be able to assist you.

To be eligible for a refund, your item must be unused, non-personalized, and in the same condition you received it. It should also be in its original packaging.

My Little Necklace offers a wide range of customizations. Please note that there are some exceptions, such as highly personalized items (see applicable law here). Custom items cannot be refunded unless faulty. Under certain conditions, you may return them for an exchange or store credit.

For items purchased under promotions like "Buy 1, Get X Free," refunds (in case of a defect) or store credits will be prorated based on the pre-promotion price. For example, if your order includes a ring priced at $34.99 before the discount, a necklace at $39.99, and a pair of earrings at $39.99, and you received a promotion allowing you to get all three for $39.99, your store credit will not exceed ($39.99/3 = ) $13.33.

Please note that the following are not considered defects:

• You’re unsatisfied with the translation of your necklace into Arabic, Hebrew, Korean, or Japanese. We offer this translation service for free, but we strongly encourage our customers to verify translations themselves and enter their text directly in the foreign language.
• You’re not happy with the font style on your jewelry: all our jewelry comes with font options available directly on the product page.
• We followed your customization instructions, but you’re not satisfied with the result (e.g., you requested "ALEXANDRA" in all caps instead of "Alexandra" with only the first letter capitalized, and you’re unhappy with the final look).

Any item that is damaged, has missing parts not due to our error, or is returned more than 30 days after delivery will not be eligible for a full refund.

Once we receive and inspect your return, we’ll send you an email to confirm receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original method of payment, usually within 10 business days.

If you haven’t received your refund after some time, we suggest checking your bank account again and contacting your bank. There can be a delay before your refund is officially posted. If you’ve done all this and still haven’t received your refund, please contact us.

If you need to exchange a defective or damaged item, simply email us at [email protected], and we’ll guide you through the process.

If the returned item was a gift and was sent directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we’ll send the refund to the gift giver.

To return a product, you’ll need to mail it to the address provided by our customer service team during your return request. Please make sure to email us a photo of the shipping label at [email protected] so we can track your return.

You are responsible for paying the shipping costs for returning your item, unless faulty. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted if we had to cover it for you.

If you’re returning an item worth more than $50, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we’ll receive your returned item.

Feel free to reach out if you have any other questions—we’re here to help!