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My Little Necklace Global logo

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Exchange and Return

My Product is Damaged/Defective, How Do I Return It?

Oh no, we're really sorry to hear that! If you've had the unfortunate experience of receiving a damaged or defective item, please contact us without delay. In order to process a replacement or refund for your item, we will need:. Once we have all thi

How Long Will It Take for My Exchange or Return to be Processed?

As soon as we receive your package at our warehouse, our dedicated team typically takes up to 21 business days for processing, but don't worry, most of the time, we process requests within 48 hours. You will be kept informed at every step of the proc

What Packaging Should I Use to Return My Order?

At My Little Necklace, we care about our environment. Did you know that you can reuse the original My Little Necklace packaging to return an item for an exchange or refund? Yes, it's entirely possible!. We encourage our customers to reuse them for a

How Can I Return My Order?

At My Little Necklace, we don't commonly accept returns except in extraordinary cases. At My Little Necklace, we strive for your satisfaction. Even though we don't typically accept returns (as jewelry is a personalized product), we are prepared to co

How to Contact Us?

To contact us, all you need to do is click on "Contact Us" on the homepage of our website (at the bottom):. You will be redirected to our FAQ (Frequently Asked Questions) page where you might find an answer directly to your question. If you could not