My Product is Damaged/Defective, How Do I Return It?Updated 6 months ago

Oh no, we're really sorry to hear that! If you've had the unfortunate experience of receiving a damaged or defective item, please contact us without delay.

Steps to Process a Replacement or Refund

To assist you efficiently, we will need the following information:

• Your Order Number: This helps us quickly locate your purchase details.
• Detailed Description: Please provide a thorough description of the damage or defects.
• Photo of the Item: A clear photo of the damaged or defective item will help us assess the issue.

Contact Us

Once you have gathered all this information, please contact our support team. We are here to help and will provide you with the next steps to resolve the issue as quickly as possible.

Thank you for your patience and understanding. We are committed to ensuring you receive a perfect piece of jewelry from My Little Necklace.