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My Product is Damaged/Defective, How Do I Return It?Updated a year ago

Oh no, we're really sorry to hear that! If you've had the unfortunate experience of receiving a damaged or defective item, please contact us without delay.

In order to process a replacement or refund for your item, we will need:

  • Your order number
  • A detailed description of the damage or defects
  • A photo of the damaged or defective item

Once we have all this information, our support team will be delighted to provide you with the next steps. We're here to help, and we'll resolve this for you as quickly as possible.


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