Our Return & Refund Policy: Simple and TransparentUpdated a month ago

At My Little Necklace, we want you to shop with confidence! Our policies are straightforward, ensuring a smooth experience.

📅 How Long Do I Have to Request a Refund or Exchange?

You have 30 days from the date you receive your purchase to request a refund or exchange. Unfortunately, we are unable to process returns beyond this period.

📦 Eligibility for a Refund

To qualify for a refund:
✔️ Your item must be unused, non-personalized, and in the same condition as when you received it.
✔️ It must be in its original packaging.

❗ Custom Jewelry Exception:
We offer a wide range of personalizations, and some items are non-refundable due to their unique nature. Highly personalized pieces cannot be refunded unless faulty.
However, under certain conditions, you may return them for an exchange or store credit.

💰 Refunds for Promotional Offers

For items purchased under "Buy 1, Get X Free" or similar promotions:

• Refunds (for defective items) or store credits will be prorated based on the pre-promotion price.
• Example:
  If your order includes:
  • A ring ($34.99 before discount)
  • A necklace ($39.99 before discount)
  • A pair of earrings ($39.99 before discount)
  • And a promotion allows you to get all three for $39.99,
  • Your maximum store credit per item would be $13.33 ($39.99 ÷ 3).

❌ What’s NOT Considered a Defect?

We always strive for 100% customer satisfaction, but some situations do not qualify as defects:

🚫 Translation Disputes:

• If you’re unsatisfied with a translation into Arabic, Hebrew, Korean, or Japanese, please note that we provide this service free of charge, but we highly recommend verifying the translation yourself before placing an order.

🚫 Font Preferences:

• If you dislike the font style, keep in mind that all available fonts are displayed on the product page before purchase.

🚫 Customization Accuracy:

• If we followed your customization exactly but you’re unhappy with the result (e.g., you requested "ALEXANDRA" in all caps instead of "Alexandra" and now prefer a different style), this does not qualify as a defect.

🚫 Items Returned with Missing Parts or Damage Not Caused by Us

🚫 Returns After 30 Days

🔄 Return & Refund Process

1️⃣ Return Confirmation

• Once we receive and inspect your return, we’ll send you an email confirmation notifying you of the approval or rejection of your refund.

2️⃣ Refund Issuance

• If approved, your refund will be processed automatically to your original payment method within 10 business days.

3️⃣ Delayed Refund?

• If you haven’t received your refund yet, please:
  • Check your bank account.
  • Contact your bank, as processing times can vary.
  • If the issue persists, reach out to us at [email protected].

🛠 Exchanges for Defective or Damaged Items

If you need to exchange a defective or damaged item, simply email us at [email protected], and we’ll guide you through the process.

🎁 Returning a Gift?

• If your gift was sent directly to you, you’ll receive a gift credit equal to the return value.
• If the gift giver had the order shipped to themselves and then gave it to you, the refund will be issued to them.

🚚 How to Return a Product

• To initiate a return, contact our customer service team at [email protected] for the return address.
• Please email us a photo of the shipping label so we can track your return.

🚨 Return Shipping Costs

• The buyer is responsible for return shipping costs (unless the item is faulty).
• These costs are non-refundable.
• If we cover the return shipping for you, the cost will be deducted from your refund.

📦 For Returns Over $50:

• We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
• We cannot guarantee the receipt of items sent without tracking.

🤝 We're Here to Help!

If you have any questions or need further assistance, please don’t hesitate to reach out to our team—we’re happy to help! 💌

📩 Email: [email protected]