At My Little Necklace, we want you to shop with confidence! Our policies are straightforward, ensuring a smooth experience. You have 30 days from the date you receive your purchase to request a refund or exchange. Unfortunately, we are unable to proc

At My Little Necklace, we want you to shop with confidence! Our policies are straightforward, ensuring a smooth experience.<hr data-start="193" data-end="196"><h3 data-end="262" data-start="198" id="-how-long-do-i-have-to-request-a-refund-or-exchange">&#x1F4C5; How Long Do I Have to Request a Refund or Exchange?</h3>You have 30 days from the date you receive your purchase to request a refund or exchange. Unfortunately, we are unable to process returns beyond this period.<hr data-start="428" data-end="431"><h3 data-end="470" data-start="433" id="-eligibility-for-a-refund">&#x1F4E6; Eligibility for a Refund</h3>To qualify for a refund: &#x2714;&#xFE0F; Your item must be unused, non-personalized, and in the&#xA0;same condition as when you received it. &#x2714;&#xFE0F; It must be in its original packaging.&#x2757; Custom Jewelry Exception: We offer a wide range of personalizations, and some items are non-refundable due to their unique nature. Highly personalized pieces cannot be refunded unless faulty. However, under certain conditions, you may return them for an exchange or store credit.<hr data-start="963" data-end="966"><h3 data-end="1011" data-start="968" id="-refunds-for-promotional-offers">&#x1F4B0; Refunds for Promotional Offers</h3>For items purchased under &quot;Buy 1, Get X Free&quot; or similar promotions:<ul data-end="1520" data-start="1087"><li data-end="1192" data-start="1087">Refunds (for defective items) or store credits will be prorated based on the pre-promotion price.</li><li data-end="1520" data-start="1193">Example: If your order includes:<ul data-end="1520" data-start="1236"><li data-end="1275" data-start="1236">A ring ($34.99 before discount)</li><li data-end="1321" data-start="1278">A necklace ($39.99 before discount)</li><li data-end="1375" data-start="1324">A pair of earrings ($39.99 before discount)</li><li data-end="1441" data-start="1378">And a promotion allows you to get all three for $39.99,</li><li data-end="1520" data-start="1444">Your maximum store credit per item would be $13.33 ($39.99 &#xF7; 3).</li></ul></li></ul><hr data-start="1522" data-end="1525"><h3 data-end="1570" data-start="1527" id="-whats-not-considered-a-defect">&#x274C; What&#x2019;s NOT Considered a Defect?</h3>We always strive for 100% customer satisfaction, but some situations do not qualify as defects:&#x1F6AB; Translation Disputes:<ul data-end="1945" data-start="1706"><li data-end="1945" data-start="1706">If you&#x2019;re unsatisfied with a translation into Arabic, Hebrew, Korean, or Japanese, please note that we provide this service free of charge, but we highly recommend verifying the translation yourself before placing an order.</li></ul>&#x1F6AB; Font Preferences:<ul data-end="2101" data-start="1974"><li data-end="2101" data-start="1974">If you dislike the font style, keep in mind that all available fonts are displayed on the product page before purchase.</li></ul>&#x1F6AB; Customization Accuracy:<ul data-end="2366" data-start="2136"><li data-end="2366" data-start="2136">If we followed your customization exactly but you&#x2019;re unhappy with the result (e.g., you requested &quot;ALEXANDRA&quot; in all caps instead of &quot;Alexandra&quot; and now prefer a different style), this does not qualify as a defect.</li></ul>&#x1F6AB; Items Returned with Missing Parts or Damage Not Caused by Us&#x1F6AB; Returns After 30 Days<hr data-start="2471" data-end="2474"><h3 data-end="2512" data-start="2476" id="-return--refund-process">&#x1F504; Return &amp; Refund Process</h3>1&#xFE0F;&#x20E3; Return Confirmation<ul data-end="2692" data-start="2544"><li data-end="2692" data-start="2544">Once we receive and inspect your return, we&#x2019;ll send you an email confirmation notifying you of the approval or rejection of your refund.</li></ul>2&#xFE0F;&#x20E3; Refund Issuance<ul data-end="2845" data-start="2720"><li data-end="2845" data-start="2720">If approved, your refund will be processed automatically to your original payment method within 10 business days.</li></ul>3&#xFE0F;&#x20E3; Delayed Refund?<ul data-end="3101" data-start="2873"><li data-end="3101" data-start="2873">If you haven&#x2019;t received your refund yet, please:<ul data-end="3101" data-start="2928"><li data-end="2960" data-start="2928">Check your bank account.</li><li data-end="3019" data-start="2963">Contact your bank, as processing times can vary.</li><li data-end="3101" data-start="3022">If the issue persists, reach out to us at <a data-end="3096" data-start="3068" rel="noopener">support@mylittlenecklace.com</a>.</li></ul></li></ul><hr data-start="3103" data-end="3106"><h3 data-end="3161" data-start="3108" id="-exchanges-for-defective-or-damaged-items">&#x1F6E0; Exchanges for Defective or Damaged Items</h3>If you need to exchange a defective or damaged item, simply email us at <a data-end="3268" data-start="3240" rel="noopener">support@mylittlenecklace.com</a>, and we&#x2019;ll guide you through the process.<hr data-start="3316" data-end="3319"><h3 data-end="3351" data-start="3321" id="-returning-a-gift">&#x1F381; Returning a Gift?</h3><ul data-end="3584" data-start="3352"><li data-end="3458" data-start="3352">If your gift was sent directly to you, you&#x2019;ll receive a gift credit equal to the return value.</li><li data-end="3584" data-start="3459">If the gift giver had the order shipped to themselves and then gave it to you, the refund will be issued to them.</li></ul><hr data-start="3586" data-end="3589"><h3 data-end="3627" data-start="3591" id="-how-to-return-a-product">&#x1F69A; How to Return a Product</h3><ul data-end="3834" data-start="3628"><li data-end="3751" data-start="3628">To initiate a return, contact our customer service team at <a data-end="3723" data-start="3695" rel="noopener">support@mylittlenecklace.com</a> for the return address.</li><li data-end="3834" data-start="3752">Please email us a photo of the shipping label so we can track your return.</li></ul>&#x1F6A8; Return Shipping Costs<ul data-end="4087" data-start="3867"><li data-end="3954" data-start="3867">The buyer is responsible for return shipping costs (unless the item is faulty).</li><li data-end="3994" data-start="3955">These costs are non-refundable.</li><li data-end="4087" data-start="3995">If we cover the return shipping for you, the cost will be deducted from your refund.</li></ul>&#x1F4E6; For Returns Over $50:<ul data-end="4309" data-start="4120"><li data-end="4237" data-start="4120">We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.</li><li data-end="4309" data-start="4238">We cannot guarantee the receipt of items sent without tracking.</li></ul><hr data-start="4311" data-end="4314"><h3 data-end="4348" data-start="4316" id="-were-here-to-help">&#x1F91D; We&apos;re Here to Help!</h3>If you have any questions or need further assistance, please don&#x2019;t hesitate to reach out to our team&#x2014;we&#x2019;re happy to help! &#x1F48C;&#x1F4E9; Email: <a data-end="4527" data-start="4499" rel="noopener">support@mylittlenecklace.com</a>

Our Return & Refund Policy: Simple and Transparent

No worries, we’ve got you covered! 😊 If you just placed an order and forgot to apply your promotional code, contact our friendly Customer Service team as soon as possible. 📩 How to Request a Promo Code Adjustment:. Our team will be happy to assist

<div data-message-author-role="assistant" data-message-id="0917e4a9-3a30-410c-93c4-18e9e07ae927" data-message-model-slug="gpt-4o" dir="auto" id="isPasted">No worries, we&#x2019;ve got you covered! &#x1F60A; If you just placed an order and forgot to apply your promotional code, contact our friendly Customer Service team as soon as possible.&#x1F4E9; How to Request a Promo Code Adjustment:<ul data-end="415" data-start="294"><li data-end="342" data-start="294">Email us at <a data-end="338" data-start="310" rel="noopener">support@mylittlenecklace.com</a></li><li data-end="415" data-start="343">Include your order number and the promo code you intended to use</li></ul>Our team will be happy to assist and see what we can do to correct this little oversight! &#x1F49B;</div>

Cancellation and Refund policies

Our Return & Refund Policy: Simple and Transparent

Oops! I Forgot to Add a Promo Code—What Can I Do?